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2023 New Job Call Center Manager (Quality Assurance) Tlece Bangladesh

Bazuka

26 Mar, 2023

Published On

25 Mar 2023

Company Information

Tlece Bangladesh

Vacancy

01

Job Context

Job Location : Dhaka, Bangladesh (with frequent movement to partners offices)
Working Hours : 08 Hours 9 AM - 6 PM or 8/9 PM - 5/6 AM (Including 1 hours
break) Depend on operation hours on client demand
Background :
Global Ride Inc, Japan is incorporated in Japan with a vision to establish "Walk anywhere! Work anywhere!" Currently, establish TLECE Inc. in USA and processing the registration for TLECE Bangladesh Ltd. for expanding and accelerating the business growth at global level. As a part of this initiative, TLECE Bangladesh Ltd is keen to establish a BPO & Call Center service in Bangladesh to provide service in excellence to the client base in the local and USA market. Besides that, planning to introduce a very easy and handy apps-based service for the effective solution for the employment and job placement service efficiently with brand name of TLECE
Therefore, TLECE Bangladesh Ltd. is announcing to hire the title position offering attractive compensation and benefit packages for the right candidate.
The detail of the job responsibility and requirement for the position as below:
Job Description
KPI and quality-based supervision, monitoring the performance of International Call Center Operation and Management
Support in application of TLECE Apps in recruitment & selection procedure

Job Responsibilities

Plan & Implement quality operation
Understand the clients demands
Lead business development initiatives and programs.
Design & implement orientation training program for the call center agents.
Trained & onboard the call center agents.
Pursuing channel partners in recruitment & selection using TLECE Apps.
Ensure compliance issues in facilities and client-side regulations.
Listen, Audit and Analyze the call conversation/service delivery.
Identify the scope of improvement in HR skill and Technology setup.
Using CRM with analytics metrics for each & total.
Becoming the leader of this call center business in the future

Employment Status

Full-time

Educational Requirements

4 years Bachelor Degree in Business Development or IT Disciplines
Relevant Trainings on Call Center Operation & Management, Digital Communication etc
Adequate level of English for doing the job at excellent level.

Experience Requirements

5 to 7 year(s)

Additional Requirements

Age at most 35 years
5-7 Years' experience in contact center management & operation.
Leadership, Teamwork, Negotiation and Communication, Coordination and Organization
O/A Level Passers, Graduate from Communication, English, Marketing or IT.

Job Location

Dhaka

Salary

Negotiable

Compensation & Other Benefits

2 Festival Bonus (After completion of 6 months service)
Leave : Weekly 2 days (Friday/Saturday or Saturday/Sunday),
Casual and Sick Leave as per Bangladesh Labor Law

Job Source

Bdjobs.com Online Job Posting.

Read Before Apply

Expected Joining : April 2023 (Expected)
Submission Deadline : 30 March 2023 until 05:00 PM (BST)
Interview Platform : TLECE (https://www.tlece.com/guide)
Company Details : https://www.tlece.com/, https://www.globalride.io/en/

*Photograph must be enclosed with the resume.

Apply Procedure

HOW TO APPLY (Please ensure the submission, following the both as mentioned below)
Make and submit a video resume using the Link: https://app.tlece.com/md/jobVacancyId/679b91ad-95ac-45b0-840f-51eb8b6eb937(click on your Android smartphone) of TLECE app.
Email your comprehensive profile/CV (PDF) to jobs-bd@tlece.com, and write the position name in the email subject and use your mobile number to make registration in Tlece Apps (e.g., " Call Center Manager 01XXXXXXXXX")

Attention: Only shortlisted candidates will be invited for interview

Application Deadline : 30 Mar 2023

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